Body Shop customers still asked if they need a bag
I REFER to Ms Jeannie Loh Wei’a letter "Say no to plastic bags and save the earth" (ST, March 20).
It is timely and I wish more of our customers were as conscious of waste as she is.
There is, however, one inaccuracy in her letter that we wish to address.
She wrote: "Years ago, there was a period when The Body Shop staff asked customers if they needed a bag. I do not know what made them stop this practice."
We have not stopped asking our customers If they need a plastic bag.
It might have been an isolated incident encountered by Ms Loh Wei at our shop and we appreciate her bringing it to our attention.
We cannot be vigilant enough In our efforts to minimise waste.
Our staff have been drilled to ask customers the shopping bag question, but they also have to exercise some discretion when, for example, they see that a customer obviously has no other bag to place our products into.
There have been instances when customers were annoyed by what they perceived I as penny-pinching on our part when we did not give them plastic bags.
Every human being, because he breathes, eats and lives, makes an environmental impact on the Earth.
We therefore need to walk more lightly on this planet and minimise the damage done to it by managing our wastes and cleaning up after’ ourselves.
PAT LEE
General Manager
The Body Shop~
Source : The Straits Times 22nd Mar 1995
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